Provincial/Territorial Consumer Agencies

As noted in the article “How Good Is That Guarantee?”, warranty and consumer protection legislation can vary depending on the province or territory in which you live (or where you purchased the product). As a result, if you’re wondering how the laws work in a specific case, you should check with the appropriate provincial or territorial consumer protection agency. The following list provides contact information for each jurisdiction.

Alberta

Service Alberta,
Consumer Contact Centre
3rd Floor Commerce Place
10155–102 Street
Edmonton, AB  T5J 4G8
Phone: 780-427-4088
Toll-free: 1-877-427-4088
Email: 
service.alberta@gov.ab.ca
Website: servicealberta.ca

 

British Columbia

Consumer Protection BC
307–3450 Uptown Boulevard
P.O. Box 9244
Victoria, BC  V8W 9J2
Phone: 604-320-1667
Toll-free: 1-888-564-9963
Fax: 250-920-7181
E-mail: 
info@consumerprotectionbc.ca
Website: 
consumerprotectionbc.ca

 

Manitoba

Consumer Protection Office,
Department of Tourism, Culture, Heritage, Sport and Consumer Protection
302–258 Portage Avenue
Winnipeg, MB  R3C 0B6
Phone: 204-945-3800
Toll-free: 1-800-782-0067
Fax: 204-945-0728
E-mail: consumers@gov.mb.ca
Website:
gov.mb.ca/cca/cpo/index.html

 

New Brunswick

Financial and Consumer
Services Commission
225 King Street, Suite 200
Fredericton, NB  E3B 1E1
Toll-free: 1-866-933-2222
Fax: 506-658-3059
E-mail: info@fcnb.ca
Website: fcnb.ca

 

Newfoundland
and Labrador

Service NL
P.O. Box 8700
St. John’s, NL  A1B 4J6
Phone: 709-729-2600
Toll-free: 1-877-968-2600
Fax: 709-729-6998
E-mail: 
consumeraffairsaccount@gov.nl.ca
Website: 
gs.gov.nl.ca/index.html

Northwest Territories

Consumer Affairs,
Department of Municipal
and Community Affairs
5201–50th Avenue, Suite 600
P.O. Box 1320
Yellowknife, NT  X1A 2L9
Phone: 867-873-7125
Fax: 867-873-0309
E-mail: 
michael_gagnon@gov.nt.ca
Website:
maca.gov.nt.ca/
consumer-affairs

 

Nova Scotia

Service Nova Scotia and
Municipal Relations,
Public Enquiries
Mail Room, 8 South              
Maritime Centre
1505 Barrington Street
Halifax, NS  B3J 3K5
Phone: 902-424-5200
Toll-free: 1-800-670-4357
Fax: 902-424-0720
E-mail: askus@gov.ns.ca
Website: 
gov.ns.ca (search for
“Consumer Awareness”)

 

Nunavut

Consumer Affairs,
Department of Community
and Government Services
267 Qaiqtuq Building
P.O. Box 440
Baker Lake, NU  X0C 0A0
Phone: 867-793-3303
Toll-free: 1-866-223-8139
Fax: 867-793-3321
E-mail: Laupaluktuq@gov.nu.ca
Website: gov.nu.ca/english/

 

Ontario

Consumer Protection Ontario,
Ministry of Government and
Consumer Services
Box 450
1201 Wilson Avenue, Station A
Toronto, ON  M3M 1J8
Phone: 416-326-8800
Toll-free: 1-800-889-9768
Phone (TTY): 416-229-6086
Phone (TTY), toll-free:
1-877-666-6545
Fax: 416-326-8665
E-mail: consumer@ontario.ca
Website: 
ontario.ca/
consumerprotection

 

Prince Edward Island

Consumer Services,
Department of Environment,
Labour and Justice
Shaw Building, 4th Floor
95 Rochford Street
P.O. Box 2000
Charlottetown, PEI  C1A 7N8
Phone: 902-368-4580
Toll-free: 1-800-658-1799
Fax: 902-368-5283
Website: 
gov.pe.ca/consumerservices/

 

Quebec

Quebec Consumer
Protection Office
400 Jean-Lesage Boulevard,
Suite 450
Quebec City, QC  G1K 8W4
Phone: 418-643-1484
Toll-free: 1-888-672-2556
Fax: 418-528-0976
Website: opc.gouv.qc.ca

 

Saskatchewan

Consumer Credit Division,
Financial and Consumer
Affairs Authority
of Saskatchewan
601–1919 Saskatchewan Drive
Regina, SK  S4P 4H2
Phone: 306-787-6700
Fax: 306-787-9006
Email: fid@gov.sk.ca
Website: fcaa.gov.sk.ca

 

Yukon

Consumer Services,
Department of Community Services
307 Black Street
Whitehorse, YK  Y1A 2N1
Phone: 867-667-5111
Toll-free: 1-800-661-0408,
ext. 5111
Fax: 867-667-3609
E-mail: consumer@gov.yk.ca
Website: 
community.gov.yk.ca/
consumer

 

 

 

 

 

  

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